WHY HOTEL PHONES ARE IMPORTANT IN 2025
Hotel Phones Remain A Brand Standard Requirement for Most Hotels
Why Hotel Phones are Important in 2025
Hotel Phones are a Brand Standard for Many Hotels
Hotel phones remain part of the brand standard requirements for most major hotels, and as such, remain very relevant in 2025. Hotels that take time to ensure their hotel phones are in good order with clearly marked one-touch buttons for their facilities will reap the benefits as guests are more likely to take advantage of this feature to make bookings.
Hotel Phones Remain Key to Enhancing the Guest Experience
Hotel phones are vitally important as a direct communication tool between guests and staff and remain key to delivering an exceptional guest experience. A well-manned phone shows guest that you care about their service requests and gives hotels the ability to respond to queries quickly and efficiently.
Hotel Phones are the Conduit for Guests to Communicate with Staff
In an industry where guest expectations are high, the ability to hear directly from guests and deliver a personalised response to queries is not to be overlooked. Hotels that make their communication with guests meaningful will thrive.
Hotel Phones are Key to Delivering Stand-Out Guest Service
The hotel room phone is often the first port of call for guests who want to order extra bedding, find out more about local visitor attractions or book a table at the restaurant or bar. Hotels that anticipate guest service requirements make it easy for guests to book their facilities.
Hotel Phones Promote your Facilities
Most hotel phone handsets carry Guest Service Keys (GSK) that savvy hoteliers use to their advantage. Some of the popular guest service keys chosen by Hotel Technology International clients are Concierge, Guest Service, Housekeeping, Operator, Reception, In-Room Dining, Room Service, Wake-up Call, Beauty Salon, Spa, Hotel Bar, Restaurant, and the very important Emergency/SOS key. Many hotels choose to highlight their Guest Service Key to emphasize their willingness to deal with such requests.
Hotel Phones Reenforce Your Branding
It’s important to check your hospitality phones regularly to ensure that the style and messaging used reinforce your brand image. A clean handset with the latest logo and icons that are in keeping with your house style is part of the process of establishing a consistent and unique guest experience.
Hotel Phones can Elevate your Star Ratings
In some countries, having an in-room telephone in both the guest-room and bathroom can make a subtle difference between the hotel being awarded a four or five star rating. What might at first seem a small difference can have an impact on potential revenues.
Hotel Phones are a Marketing Tool
The hotel phone can be used to highlight the various opportunities for nourishment, relaxation and entertainment guests can enjoy at your hotel. This can have a direct impact on the bottom line.
Hotel Phones Increase Guest Satisfaction
By making it easy for guests to communicate with staff, book facilities and get an instant response to queries, hotels can build loyalty and increase guest satisfaction.
